This document outlines the shipping methods and return procedures for purchases made through w27.watchhousesale.com. All transactions are conducted by Sau Fung Limited.
Shipping Policy
Orders are processed within two to five business days from the date of purchase confirmation. Processing times may vary during peak seasonal periods or promotional events. Once an order has been prepared for shipment, a confirmation email containing tracking details will be sent to the email address associated with the order.
Shipping rates are calculated at checkout based on the destination, package weight, and selected delivery method. Sau Fung Limited currently ships to domestic and international destinations as indicated on the website at the time of purchase. Delivery times vary by location and are estimates provided by the carrier. Sau Fung Limited is not responsible for delays caused by customs processing, carrier disruptions, or incomplete shipping information provided by the customer.
Customers are responsible for ensuring the accuracy of their shipping address. If a package is returned to Sau Fung Limited due to an incorrect address provided at checkout, the customer is responsible for the cost of reshipment. Orders that are unclaimed or refused at delivery will be subject to a refund minus the original shipping costs and any return postage incurred.
Returns Policy
Sau Fung Limited accepts returns of eligible products within 14 calendar days from the date the order is delivered. This 14-day period constitutes the total timeframe for requesting and initiating a return. After this period has elapsed, returns are not accepted.
Eligibility for Return
To be eligible for a return, items must be unused, in their original condition, and accompanied by all original packaging, tags, and accessories. Returns that show signs of use, damage after delivery, or missing components will not be accepted. Custom orders, personalized items, and digital patterns are final sale and are not eligible for return or refund.
Return Shipping Costs
The customer is responsible for all return shipping costs. Original shipping charges paid at the time of purchase are non-refundable. Sau Fung Limited does not provide prepaid return labels. Customers are advised to use a trackable shipping method for their return, as Sau Fung Limited is not responsible for items lost or damaged during the return transit.
Refund Processing Time
Once the returned item is received and inspected by Sau Fung Limited, the refund process begins. Refunds are issued to the original payment method. The refund processing time is a minimum of 14 business days from the date the returned package is confirmed as received at the designated return address. This period accounts for inspection, processing, and the time required for the financial institution to complete the transaction.
PayPal Refund Policy
For purchases made via PayPal, refunds are subject to the same minimum 14-business-day processing period from the date of return receipt. Additionally, for transactions governed by specific regional legal requirements, PayPal refunds may require up to 30 calendar days to complete. Sau Fung Limited adheres to all applicable regional legal standards regarding payment processing timelines.
Return Address and Contact Information
All returns must be shipped to the following address. Returns sent to any other address will not be processed.
Recipient:Â Sau Fung Limited
Address:Â 188 Connaught Road West, Sai Wan
Phone:Â +852 6522 4417
Customers are required to include the order number and the email address associated with the original purchase inside the return package. Failure to include this information may result in delayed processing.
Return Procedure
Step 1: Verify that the item meets the return eligibility criteria and falls within the 14-day window from the delivery date.
Step 2: Repackage the item securely in its original packaging, including all tags, accessories, and documentation.
Step 3: Ship the package to the return address provided in this document using a trackable shipping method. Retain the tracking number and shipping receipt for verification purposes.
Step 4: Allow a minimum of 14 business days after the package is delivered to Sau Fung Limited for inspection and refund processing.
Step 5: Review the refund confirmation email sent to the address on file. If the refund is not reflected in the account after 14 business days from the confirmation email, contact the financial institution before reaching out to Sau Fung Limited.
Exceptions and Non-Returnable Items
Several product categories are not eligible for return. Final sale items, clearance products, gift cards, downloadable patterns, and customized or personalized orders cannot be returned. Yarn that has been wound, partially used, or removed from its original band is not eligible for return.
Damaged or Incorrect Items
If an order arrives damaged or contains an item different from what was ordered, the customer must contact Sau Fung Limited within 7 calendar days of delivery using the customer support email address [email protected]. The original packaging must be retained for inspection. Sau Fung Limited will provide instructions for resolution, which may include a replacement or a full refund including return shipping costs for such verified claims.
Customer Support
For inquiries regarding shipping status, return eligibility, or the status of a refund, contact Sau Fung Limited directly at [email protected]. All communications must include the order number for reference.